WB
Werner B
1 reviews | Active since Sept 2017
18 Sept 2017, 09:50
Dualview PVR
I had a Dualview PVR it broke in 2015 I took it in as I had insurance. I was then told because Multichouce doesn't have the technology to give me 3 viewing option as I had. Dualview and a HD PVR.
Currently Multichoice does have the option to link 3 decoders to one subscription. Now I have to buy another decoder to enable me to have 3 viewing channels again. Was this all a **** from Multichoice or what.
I really feel like Multichoice is not looking out for its long term customers
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Sept 2017, 11:28Dear Werner Bothma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Sept 2017, 11:28
Official
Dear Werner Bothma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Sept 2017, 13:07Good day Werner
MultiChoice’s aim is to give our customers an evolving (and better) viewing experience. To this end, we regularly launch new channels and services, but these can be quite demanding on your hardware.
Your decoder will go through various life cycles, starting with when it’s new and fully capable, to when it’s nearing time for replacement. Some of our older model decoders have been classified as “end of support” since November 2014.
Regards
Girly
Best regards,
DStv (MultiChoice)'s reply19 Sept 2017, 13:07
Official
Good day Werner
MultiChoice’s aim is to give our customers an evolving (and better) viewing experience. To this end, we regularly launch new channels and services, but these can be quite demanding on your hardware.
Your decoder will go through various life cycles, starting with when it’s new and fully capable, to when it’s nearing time for replacement. Some of our older model decoders have been classified as “end of support” since November 2014.
Regards
Girly
Best regards,
WB
Werner B's updateReviewer Update
22 Sept 2017, 12:21Dear Girly
Giving n generic reply with regards to my query is not sufficient
I had a 3 viewing option. Multichoice didn't have the technology to give it to me again at the time.
Currently Multichouche has. My request is that I get another Decoder with my insurance that I have to give me a 3 viewing option.
WB
Werner B's update22 Sept 2017, 12:21
Reviewer Update
Dear Girly
Giving n generic reply with regards to my query is not sufficient
I had a 3 viewing option. Multichoice didn't have the technology to give it to me again at the time.
Currently Multichouche has. My request is that I get another Decoder with my insurance that I have to give me a 3 viewing option.