CV
Christelle V
1 reviews | Active since Jun 2016
27 Sept 2020, 19:49
Dtsv streaming error no feedback
Struggling for the last 3 weeks to get problem resolved. It has been escalated 5 times but no response. I dont know what to do anymore. Unable to watch DSTV but paying full subscription.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Sept 2020, 21:49Hi Tanya Brits,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Sept 2020, 21:49
Official
Hi Tanya Brits,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Sept 2020, 22:45Hi Tanya Brits,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
It has been noted you experiencing a technical problem with the DStv Now app, and you mentioned you are getting an error 403 or error 500 or maximum number of devices reached.
Kindly send us screen shots to enable us investigate and assist accordingly or escalate to the 2nd line technical department regarding the issue you are experiencing with the DStv Now app.
- Screen shots of the error message, on your devices
- Device make and model of all devices you are using to stream
- Account customer number and Smart card number
- Email address used for the DStv Now App
- DStv now app version (if accessing from a mobile devices)
- Web browser version (if accessing on the web)
- screen shots of the speed test results (take the speed test on www.speedtest.net click GO).
Please note on the DStv Now app you can link a maximum of 4 devices and only 2 streaming simultaneously. If you get maximum number of devices reached, it means more than 2 devices are streaming at a time.
Please send all this information to ***, and we will contact you with information and feedback to assist accordingly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
It has been noted you experiencing a technical problem with the DStv Now app, and you mentioned you are getting an error 403 or error 500 or maximum number of devices reached.
Kindly send us screen shots to enable us investigate and assist accordingly or escalate to the 2nd line technical department regarding the issue you are experiencing with the DStv Now app.
- Screen shots of the error message, on your devices
- Device make and model of all devices you are using to stream
- Account customer number and Smart card number
- Email address used for the DStv Now App
- DStv now app version (if accessing from a mobile devices)
- Web browser version (if accessing on the web)
- screen shots of the speed test results (take the speed test on www.speedtest.net click GO).
Please note on the DStv Now app you can link a maximum of 4 devices and only 2 streaming simultaneously. If you get maximum number of devices reached, it means more than 2 devices are streaming at a time.
Please send all this information to ***, and we will contact you with information and feedback to assist accordingly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply27 Sept 2020, 22:45
Official
Hi Tanya Brits,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
It has been noted you experiencing a technical problem with the DStv Now app, and you mentioned you are getting an error 403 or error 500 or maximum number of devices reached.
Kindly send us screen shots to enable us investigate and assist accordingly or escalate to the 2nd line technical department regarding the issue you are experiencing with the DStv Now app.
- Screen shots of the error message, on your devices
- Device make and model of all devices you are using to stream
- Account customer number and Smart card number
- Email address used for the DStv Now App
- DStv now app version (if accessing from a mobile devices)
- Web browser version (if accessing on the web)
- screen shots of the speed test results (take the speed test on www.speedtest.net click GO).
Please note on the DStv Now app you can link a maximum of 4 devices and only 2 streaming simultaneously. If you get maximum number of devices reached, it means more than 2 devices are streaming at a time.
Please send all this information to ***, and we will contact you with information and feedback to assist accordingly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
It has been noted you experiencing a technical problem with the DStv Now app, and you mentioned you are getting an error 403 or error 500 or maximum number of devices reached.
Kindly send us screen shots to enable us investigate and assist accordingly or escalate to the 2nd line technical department regarding the issue you are experiencing with the DStv Now app.
- Screen shots of the error message, on your devices
- Device make and model of all devices you are using to stream
- Account customer number and Smart card number
- Email address used for the DStv Now App
- DStv now app version (if accessing from a mobile devices)
- Web browser version (if accessing on the web)
- screen shots of the speed test results (take the speed test on www.speedtest.net click GO).
Please note on the DStv Now app you can link a maximum of 4 devices and only 2 streaming simultaneously. If you get maximum number of devices reached, it means more than 2 devices are streaming at a time.
Please send all this information to ***, and we will contact you with information and feedback to assist accordingly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,