JB
Johannes B
1 reviews | Active since Jul 2015
07 Jun 2021, 14:54
Dtsv pricelock and installation
Good afternoon,
I app**** for a price lock package as advertised on TV and was approved.
I have been a loyal customer at Dstv for a number of years.
I received a SMS to track my installation and it was scheduled for today 07/06/2021 at 9:00am.
Dstv did not come do the installation as scheduled, I the followed up and the installer did not receive the device yet that ON THE DOT must deliver. I was told it will take a week to two weeks mean time I must pay for a service I can't use!
Very disappointed in Dstv services
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 15:16Hi Johannes,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 15:16
Official
Hi Johannes,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JB
Johannes B's updateReviewer Update
07 Jun 2021, 15:51Hi Dstv,
When can I expect installation?
Kind regards
When can I expect installation?
Kind regards
JB
Johannes B's update07 Jun 2021, 15:51
Reviewer Update
Hi Dstv,
When can I expect installation?
Kind regards
When can I expect installation?
Kind regards
DStv (MultiChoice)'s replyOfficial
08 Jun 2021, 14:45Hi Johannes,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're currently following up with the Price Lock decoder so that the decoder can be tracked and have the installation arranged.
Feedback will be communicated as soon as we receiveit.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're currently following up with the Price Lock decoder so that the decoder can be tracked and have the installation arranged.
Feedback will be communicated as soon as we receiveit.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2021, 14:45
Official
Hi Johannes,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're currently following up with the Price Lock decoder so that the decoder can be tracked and have the installation arranged.
Feedback will be communicated as soon as we receiveit.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're currently following up with the Price Lock decoder so that the decoder can be tracked and have the installation arranged.
Feedback will be communicated as soon as we receiveit.
Kind regards,
DStv: Hello Peter Team
Best regards,
JB
Johannes B's updateReviewer Update
08 Jun 2021, 18:41Hi Dstv,
Thank you for your feedback. Please let me know asap as my current decoder is not working and I am paying for a service I can't use at the moment.
Regards.
Thank you for your feedback. Please let me know asap as my current decoder is not working and I am paying for a service I can't use at the moment.
Regards.
JB
Johannes B's update08 Jun 2021, 18:41
Reviewer Update
Hi Dstv,
Thank you for your feedback. Please let me know asap as my current decoder is not working and I am paying for a service I can't use at the moment.
Regards.
Thank you for your feedback. Please let me know asap as my current decoder is not working and I am paying for a service I can't use at the moment.
Regards.