1 reviews | Active since Jan 2020
Dtsv - ******* Debit Orders
Over the years i heard about complaints regarding cancellation and debit orders,but now i have experienced it,i have cancelled my subscription on the 23rd Nov 2021 via MyDtsv online,interacted with an agent that was directed by the chatbot,the agent called Sihle Mdinnginya,the agent confirmed my subscription will be cancelled by the 2nd Dec 2021,and its was stopped on this dated,HOWEVER today they debited my account for the full R969 even though i will have no service,is this a ******* ?is this dstv systems and customer experience journey mapping failing?Or they try their luck ?I wonder how long will they take to refund,i expect my money in my account with immediate effect,as this was not my fault
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that the refund has been processed and the funds should be available into your banking account on 07 December 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that the refund has been processed and the funds should be available into your banking account on 07 December 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,