DTSV-Explorer team not doing clients a favour!

I have for the past month or more tried to get a hold of DSTV for their R850 e package special. On numerous occassions I have called the centre and after a long time got a response from the explorer team.<br> <br> The lady agent informed me that I do not qualify for the R 850 package because I owed DSTV R 250 . I explained that its simply becse I had upgraded my bouqet after the installment date and not tht I defaulted on payments. <br> She told me that she stl couldn't help me until I settled that. I asked her to call me the following Tuesday as I would already have sorted out the account. She gave me her word that she or her colleagues would help.<br> <br> I then called the centre and requested their help to which I was informed that I should not have been denied the service in the first place but I insisted that DSTV debit my account for the amount anyway.<br> <br> Despite this & having called Mutlichoice centre again a number of times or getting different and VERY CONFUSING messages from the various agents I wish to express my unfiltered dissapointment at the level and type of service received by DSTV especially 4rm the call cntr and the EXPLORER team. <br> <br> If you're serious I will get service not words.