1 reviews | Active since Nov 2016

24 Jul 2023, 13:25

Dtsv

I paid for my service to be unlocked on the 21th and they dstv said they needed my proof of payment I have send through the email on Friday and was told that they can’t receive my proof of payment to date my dstv has not been working, Pretty could trace my proof of payment but said she needed to escalate the problem to Netflix as I have been dealing with Sonwabo on cancelling Netflix in my account. I have been on price lock for two years and have never had to pay extra them paying 899 and be able to use my Netflix since January dstv is saying Netflix is extra but however I was sold the package as one & have never paid more than that.

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Replies (7)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2023, 13:45
Official
Hi  Sylvia, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
's update24 Jul 2023, 13:49
Reviewer Update
I would also like you to listen to my calls on Friday I was dropped off by two of your consultants while I was busy with them on a call…. Please also attend to dissatisfied/ pathetic service I have received.
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2023, 14:15
Official
Thanks for your response. 

Please note we are still working on resolving your query, feedback will be provided shortly. 

Kind regards, 
DStv: Hello Peter Team
's update27 Jul 2023, 12:33
Reviewer Update
Still to date no action no phone call done about my query…😡😡😡

I am on a call with DStv nokulunga it has been 15 minutes or can I rather be refunded my money back then since not even social media complaint is willing to take complaint.
's update27 Jul 2023, 12:47
Reviewer Update
Even for team leader you wait for more than 15 minutes this highly pathetic now DStv …
's update27 Jul 2023, 12:58
Reviewer Update
Exactly 30 minutes been waiting for a team leader since 12:40😡😡😡
's update27 Jul 2023, 13:07
Reviewer Update
13:07 still waiting for Team leader Ncumisa to take my call…