DSTV!YOUR SERVICE STINKS

DSTV! You suck! And i am tired of your super bad service! I have now called you 4 times in the last 4 months, and 3 times yesterday. Apart from getting cut off or holding for 40 minutes at a time, i have now had enough! I reduced my DSTV service on 21 December to a lower package that only covers channel 141, which is the only channel i watch and is already ******* at R 600 pm because of dual view. Needless to say! Since December and ten calls later, DSTV every month still decocts R 1100 off my account! How many more calls must I make an hang on? When is someone going to fix my account???To cream the cake, the agent tells me they wont refund me for the last 4 months because i enjoyed the benefit! THIS CERTAINLY IS A JOKE? i DID NOT ASK FOR ANY OTHER CHANNELS AND NOR DID i WATcH THEM AS I WAS NOT EVEN AWARE I HAD THEM! Simple! I want my refund for the last 4 months where DSTV did not follow my instructions and double charged me because they did not do their job! I demand an agent calls me and arranges my refund ASAP and refunds me my money ASAP! If not by the end of the week, i am taking this to a higher authority. DSTV,you are an embarrassment to customer service and i am done wasting another minute of my time on your incompetence!! CALL ME BACK and PAY MY REFUND YOU OWE ME! id ***. You don't, I will make sure your stinking service will appear in grand lights everywhere!!!!!! And Netflix, here we come!!!!