Dstv….where customer service does not matter

Have been disconnected for a week and still battling to have my connection restored. Yesterday the system was down. Today my request has been escalated and a response will be given in 24 hours…so much for digital satellite. If this is the service you get for a simple dstv reconnection request….cannot imagine what the Wi-Fi service would be like. All this inconvenience when your account is fully paid up and a customer for over 25 years….the service you get from a private sector monopoly is no different from a public sector monopoly!!!