Dstv,Unacceptable Service – Request for Immediate Resolution and Refund

I am writing to express my extreme frustration with the service I have received regarding my DStv router and data, purchased three weeks ago. Since the time of purchase, the service has not been connected or functional. I have repeatedly contacted DStv, and each time I was promised that the issue would be resolved within 24 to 72 hours. However, it has now been well past that time frame with no resolution.

To make matters worse, I discovered that DStv is relying on MTN's network for the data connection, telling me they still waiting i on MTN's service to work. Wi-Fi remains completely unusable. I do not understand why DStv is passing the blame onto MTN when I, as a customer, have no contractual or service agreement with MTN. If I had wanted MTN service, I would have gone directly to an MTN store.

This entire experience has been nothing short of frustrating, and the lack of communication and accountability is absolutely unacceptable. I am now left with a non-functional service, and I am being told that DStv is waiting on MTN to resolve the issue, even though that is not my concern.

I am requesting an immediate refund for the router and data service, as well as the cancellation of all services with DStv. This has been a dreadful experience, and I will not continue to use DStv or recommend it to anyone.

I expect a prompt response and resolution to this matter.