DSTV/Showmax ... ongoing since 26 March

DSTV and Showmax. DSTV are the worst TV service company in SA. The company plays on the fact they are the sole major service provider in this field, like all the other SA companies we see and experience everyday, with poor service delivery and monopoly in their field. Showmax was removed from the premium package if you have an Explora decoder and we are forced to sign up for the new Explora Ultra and associated package if you want access to Showmax. The movies and visual entertainment is pathetic and repetitive, with 15 year old product still being aired.

After numerous chatbots on their customer service and no replies we went to Menlyn walk in. After 3 weeks still no Showmax and no feedback except they cannot link the accounts with Showmax and we must wait. Get another provider if you can, no doubt that the company is in financial problems. Unhappy customer Reply (2) DStv (MultiChoice)’s reply 27 Mar 2024 at 17:34 Hi Roger, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

Since my original complaint 26th March they informed me that they were that they are investigating and will come back to me. ( Copied above) To date there has been no communication from Menlyn or Randburg. The agent Thabo at Menlyn gave me his cell number but does not answer or respond. I have since established there are many people with the same issue, no connection to Showmax, and no response or rectification by DSTV. What is going on at DSTV? All we are getting is excuses and are ignored. What is our recourse? Roger