Dstv/Showmax

I've been struggling for almost 3 months with my showmax that is linked to Dstv, Nobody seems to be helping me, keep on sending me from pillar to post. I pay for something I can't even few, it keep on showing error 402 payment required. When I call Dstv they say I must speak to Showmax , when I speak to showmax they keep on saying technical problems I mean for 3 months and I can't even watch it. When I log in from any other device I can only watch free shows I need to pay to upgrade, but Dstv and showmax is a package. I don't understand what is happening here. I'm really discouraged at this point.