DSTV/Showmax

So disappointed in DSTV. After I recently pricelocked my Premium subscription, I was not able to watch recorded content as the secondary decoder had not been added. Furthermore, it subsequently also came to my notice that Showmax is no longer available on my current DSTV decoders, and I was advised by DSTV that I can only watch Showmax on my TV if I have a Smart TV or a new Ultra decoder. This is totally unacceptable in the circumstances where as a Premium subscriber, Showmax is meant to be included!!!