SS
Sosa S
1 reviews | Active since Jun 2018
06 Jul 2021, 19:30
Dstv's terrible service
I agreed to a three months package for R304. I was supposed to make my payment end of August. But guess what! End of the same month they charge me R444.04. Imagine going to work just to **** your people. ****ed off
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Jul 2021, 20:49Hi Sosa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jul 2021, 20:49
Official
Hi Sosa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jul 2021, 18:36Hi Sosa,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that because your services has been disconnected due to non payment, you have forfeited the promotion discount and the DStv Compact is now billed on normal rates instead of discount.
The amount billed is was the correct amount.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that because your services has been disconnected due to non payment, you have forfeited the promotion discount and the DStv Compact is now billed on normal rates instead of discount.
The amount billed is was the correct amount.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jul 2021, 18:36
Official
Hi Sosa,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that because your services has been disconnected due to non payment, you have forfeited the promotion discount and the DStv Compact is now billed on normal rates instead of discount.
The amount billed is was the correct amount.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that because your services has been disconnected due to non payment, you have forfeited the promotion discount and the DStv Compact is now billed on normal rates instead of discount.
The amount billed is was the correct amount.
Kind Regards,
DStv: Hello Peter Team
Best regards,
SS
Sosa S's updateReviewer Update
07 Jul 2021, 18:48Like I said. According to the system I was supposed to make a payment end of August and again and on numerous times i asked the lady that helped me to confirm whether indeed it'll be end of August and she confirmed. On the 26th,27th and 28th I also checked the system still confirmed that the next payment is end of August. Now you come here and tell that nonsense. Go through the call recordings before you tell me those lies.
SS
Sosa S's update07 Jul 2021, 18:48
Reviewer Update
Like I said. According to the system I was supposed to make a payment end of August and again and on numerous times i asked the lady that helped me to confirm whether indeed it'll be end of August and she confirmed. On the 26th,27th and 28th I also checked the system still confirmed that the next payment is end of August. Now you come here and tell that nonsense. Go through the call recordings before you tell me those lies.