DStv's "SPECIALS" are an advertising *****!!!

I've mailed DStv Multichoice several times regarding a 'special' offer without any response!!! I've been on the Family package ********** and asked to upgrade to the 'special' as advertised. Yesterday I had to pay R265.00 after being ignored by them!!! UNACCEPTABLY RUDE: Regarding your SPECIAL: Yes, please upgrade my package to: Here's a special offer just for you! Upgrade to DStv Compact from today and get the best in family entertainment at a discounted rate of only R295pm (instead of the usual R385pm). Say "Gerrara here" to boredom and hello to entertainment at this very special price. OFFER VALID TILL 31 MARCH 2019