DSTV’s shocking service

So I pay my subscription on time, then multichoice disconnects my service, I spend over 45 min on the phone being pushed from consultant to consultant - being given incorrect and conflicting advice by them, ask to speak to supervisor Mr Lukeshin Singh who sounded impatient and unwilling to assist, and my problem is still not resolved, all I’m getting is how I need to email 3 different departments, call other departments, diarize who I’m speaking to and drive to a walk in Centre, Really? I expected I lot more from DSTV, no wonder why people are Netflix’ng then they want to complain about people unsubscribing, Shocking