1 reviews | Active since May 2020
DSTV'S SERVICE IS UTTERLY DISGUSTING
I am proper SICK of DSTV service, IT IS APPALLING.
I have made several calls trying to get some assistance with no luck.
I tried to resolve this issue since monday and NOONE AT DSTV has gotten back to me with a resolution, i spoke to a consultant yesterday and she kept me on hold for 16 minutes. Today i spoke to Nikeziwe Showe and i held on for 21 minutes before i could speak to the manager/supervisor named Philelani Mkhize. He advise that i needed to send proof of payment so my payment can be allocated - i sent it and im still disconnected.
NB/ IT IS NOT MY FAULT DSTV FAILS TO ALLOCATE PAYMENTS ON TIME 2. I SHOULD NOT HAVE TO PAY A RE CONNECTION FEE MEANWHILE THIS WHOLE DILEMMA IS NOT MY FAULT AND JUST BECAUSE DSTV CAN NOT ATTEND TO PAYMENTS MADE PROPERLY
FIX THIS!!!!!!!!!!!!!!!! ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have received the bank statement as per ticket ***2 but the statement does not give the full details of the payment.
As on our telephone discussion, please contact the bank they will send you the proof of payment when you can confirm all the details on the call with them.
I will contact you on the 16.05.2020, to follow up.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have received the bank statement as per ticket ***2 but the statement does not give the full details of the payment.
As on our telephone discussion, please contact the bank they will send you the proof of payment when you can confirm all the details on the call with them.
I will contact you on the 16.05.2020, to follow up.
Kind regards
DStv: Hello Peter Team
Best regards,