Dstv's poor service and hidden details

Hello Peter I'm responding to you about the response I got from the DStv's agent who called me yesterday regarding my issue. H,e called on my fiance's phone asked for "Nonkululeko " which is me , he never mentioned his name for starters and he didn't solve my issue and he compared my situation with a cellphone insurance cover which doesn't cover the headsets that's the example I got yesterday evening . I'm very disappointed shame to top it off a cellphone functions very well without headsets an Explora cannot , talk about poor service and I told him that my husband would have never took the insurance if he was told that the remote is excluded from the cover and he said they tell all their clients before hand what the cover includes and he said he will get the call record on that call I said gladly because we were not aware until now and we were never told during the process.I'm still waiting on them to call us with proof that shows were told before taking the insurance. Because really we wouldn't be going through all this if we were told in the beginning they should taking people for a ride.

Hello Peter, this is an update from my last review. I'm very angered by the DStv multichoice company together with their call center agents who keep calling us with no solution but lies lies. On the 8th of August at 14:53 pm , we received a call from this number *** and it's was the same guy who called us last time .He said we must purchase the remote and give him the proof of purchase and our Account no. they will refund us, and we told him during this Lockdown our business was not doing well it has shuttdown so we have no money we were paying for the insurance for rainy days like these. He gave us his word that he will come back to us on Tuesday which is today , with the proof of a call recording of my fiance agreeing on taking the insurance that excludes the remote of which he told them they won't find it because he never agreed to that and it was never mentioned in the process. So today we received a call from the same number but a different person he claims that the call we received on the 8th was not from the Insurance company, it was from Hello Peter's company of which I believe is'nt true . Ever since I started writing to Hello Peter about this matter we never communicated via calls only emails. Please Hello Peter intervene.