DSTV'S POOR SERIVCE

Rating service should include minus. My elderly father with Parkinsons disease, requested that I disconnect his DSTV service, which I did, telephonically confirmed by DSTV. However we received a collections demand for an outstanding account at DSTV. Upon phoning the SSDA people, they don't even answer the phone. I phoned DSTV again about this account, was put on hold for more than 20 minutes just to be told this query needs to be escalated. I mean really how many times does a query need to be escalated to be sorted out??????? now being put on hold for another 10 min just to get a reference number for the call. PATHETIC