DSTVs Pathetic and Mind Boggling Service

Dstv had to be the worst service Provider under the Sun. I was on a Black Friday promotional and paid a set amount every month. On the 2nd I checked my Bank account to see they hadn't debited my Account. My new Total due was Reflecting R 900 odd Rand from R 289.00 I called their call Centre immediately. I was on the Line with the consultant for well over 60 minutes. She did not know what she was doing but temporarily sorted the no service issue out and the billing. She promised to call me back and that never happened. My Showmax still did not work, again one must call in. That was then sorted and I then saw my bill was reflecting incorrectly. I called in again, Escalated the Issue and demanded to speak to a manager. I was promised a Manager would contact me in the next few minutes, that never happened. In the interim, I also Logged a query on their DStv FB Page and a consultant said that the billing would be rectified 5 Days before the end of the month. This morning my App stated I owe R 800 odd. This had to be the most useless customer service one experiences, queries never ever get resolved. Managers never ever call you back, complaints and disputes are never addressed and the service is beyond Pathetic. I'm on the Verge of Cancellation