DSTV;s NON-EXISTENT OFFER TO LOYAL SENIOR CITIZENS!

On 17th February 2021 I received an email from "Dstv@dstv,com" urging me to join their new Rewards Programme. One of their offers that drew my attention and convinced me to join was the offer to those over 65 who had been a Dstv subscriber for more than 3 years, were eligible for a 20% discount on their current subscription. I downloaded the Application and received a further email confirming that I had successfully entered!!! On 18th February 2021 I contacted the Call Centre to verify that I did indeed qualify for the discounted subscription. I was informed by Devon Padayachee that all was confirmed and a Team Leader would contact me to confirm all the details, once their records have been amended. To date I have had no contact from their TL and SMS's alerting me of the monthly debit order amount, reflect no reduction in the subscription. I called the Call Centre again today 11th Bed and a lady called Nobila cut me off when I asked to speak to TL. I called back and explained my situation to a Mckael whi said his TL had confirmed that ther is no such offer to subscribers over 65 years!!! Strange that I have had an email from Marilyn Hallett of a group called "YEi" (You Earned It!) to say that the offer is legitimate and Dstv were having issues loading the offer onto the accounts of several subscribers!! Just wondering how long it will take for Dstv to get their act together and more importantly letting their staff in the Call Centres know what services they are offering on their newly launched "Rewards Programme". Very disappointed! Regards Dave