DSTVs motto - Customers are idiots

<p>I have been a DSTV customer since years... its a monopoly that DSTV exploits to the nth degree! I get an error message - and while trying to read it - it changes to "no payment received" and there, in a second I am disconnected. So I call - my account is allegedly in arrears. I log on to the DSTV webiste - and there I have a credit balance! So the DSTV call centre agent sends me statements or transaction history pages - dated July 2015 - and after more calls and requests - I get a current transaction history - and amazingly - it reflects that I am in credit with R3110-07. So the agent informs me that i am reading the invoice incorrectly - its actually in arrears. So she sends me a new transaction history - and now it reflects that I am in arrears by R3204-98. What is that - clever accounting? And even the section on your useless website indicate that "how to understand my statement" shows that I was originally in credit!! So now I want to go through the statements to understand how this new accounting practise works - I cannot be in credit and then in arrears in the space of 5minutes! And amazingly I still pay insurance on a decoder that is no longer in my possession! So I make a part payment of R1000 - while the whole issue is under review. I promptly get disconnected again - and despite the part payment - I now owe R3032-93 all of 2 days later! So I called the Call Centre again - and his records reflect that I now actually owe R2637-72. How is this all possible? I never get an account sent - despite asking frequently - and every single call centre agent has been trained to refer us clients to the stupid website - which - when I log in shows that I am in credit!!! So why on earth must I pay if I am in credit? But now I am in arrears and I must pay immediately and I cannot even be reconected for 24 hours until payment is received. And when one asks to speak to the manager on duty - its not possible, and absolutely no-one can assist - and actually - the whole concept of assisting the customer and giving client service is non-existant! Edwin and Elvis - I think you need to realise that you are in a Customer service industry!</p>