DSTV's *** SERVICE

When i app**** for dstv they asked for my account details. I gave it telephonically and i provided statements as proof. Everything was approved and the dstv account was active. When it came to the first debit order it failed. When called in to ask how the debit order didnt go off as the funds were in the account. When they asked me to confirm my bank Acc, it turns out that the had listed an acc which was inactive and to which the details of were never provided to dstv. I have asked for months for a reason as to how this happened and havent received anything. When i call in, i get told that we might not be able to give you a reason, how can you not provide a reason for an error regarding your f up. When i call into the call centre, i had people drop the line, tell me there no managers, put me on hold and then take me off hold to hear if im still on the line and then they eventually drop on their side. I was even told they cant listen to calls to assist me. Your service is just as *** as your reruns, i dont pay this money to get *** service by *** stupid people . i want an answer how as to how you got ahold of the incorrect banking details and how you captured it as i never provided it telephonically nor in the docs i sent for verification. Also you have overdebited my acc for the past 2 months even though im on a pricelock contract. Refund the money that was over debited from my acc