DSTV'S horrible service...

It's disappointing to receive bad service from a reputable company; but it is sad if you were expecting it. I can't believe that after all these years since I last worked for Multichoice till to date it's still does not pride itself in delivering world class service to its customers. Anyhow, I called on the 17 of April 2018 advising that i had accidentally paid my DSTV account twice which was in Feb and again on the 24th of March an amount of R590. I spoke with Lebogang Hobyane whom advised that he will send through a request to reverse reconnection fee and the prorata amount, as I had not instructed for the services to be reconnected and that it will be refunded into my personal account within two working days. I then emailed him all the relevant documents that he requested and he even rep**** back to my email as proof that he received that documents. I waited and no payment was made into my account as promised. I then called again of the 26th of April 2018 spoke with Kwanele Mhlongo, whom I advised of the frustration I'm experiencing from my previous encounter with Lebogang. She assured me that I will be refunded no later than the 1st of May 2018 and asked I resend the documents to her, which i did as she also confirmed receipt. Then sent an email again to Lebogang today asking why he hasn't responded to my emails, and his response: " I know that when you capture a journal, it just gets to sit with finance and no one does anything about, and that there's little that he can do..." This is not a response I should be receiving from DSTV, client or not, irrespective of whether i used to work there or not. I would appreciated it if I paid my money latest tomorrow, failure to do so will result in further action. Ntombizodwa Nhlapo