DSTV's exploitation of loyal customers.

I've been a loyal DSTV customer for close to two decades. My subscription is compact plus, which amounts to slightly over R800 a month. However, someone from their accounts department woke up one morning and decided to deduct a whooping R 2,333.00 from my account this month.

I am beyond livid at this stage, and to think that I've been placed on hold for a good 10 minutes while they are investigating why they ripped me off like this is beyond me. My question is how did we reach R 2, 333. 00 as my installment?

I now understand why they are loosing customers at a rapid pace. The level of exploitation of their loyal customers leaves much to be desired.