NL
Neo L
1 reviews | Active since Apr 2020
19 Apr 2020, 09:31
Dstv's bad service
My dstv account gets deactivated every two days and I have been calling the call centre and the problem doesn't get resolved, I have even escalated it to management and they said its sorted out but woke up this morning and my dstv account was deactivated again...
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Apr 2020, 09:39Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Apr 2020, 09:39
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Apr 2020, 11:23Hi Neo L,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, my email address is ***, please forward me the proof of payment.
Below are the steps on how to retrieve the proof of payment:
1. Sign in to your Capitec banking app
2. Select Transact > Payments
3. Go to and select your Luno Beneficiary
4. Select Payment History
5. Select the relevant payment
6. Select Resend Notification > Via email
7. Enter your own email > Notify
Kind regards
DStv Help team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, my email address is ***, please forward me the proof of payment.
Below are the steps on how to retrieve the proof of payment:
1. Sign in to your Capitec banking app
2. Select Transact > Payments
3. Go to and select your Luno Beneficiary
4. Select Payment History
5. Select the relevant payment
6. Select Resend Notification > Via email
7. Enter your own email > Notify
Kind regards
DStv Help team
Best regards,
DStv (MultiChoice)'s reply19 Apr 2020, 11:23
Official
Hi Neo L,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, my email address is ***, please forward me the proof of payment.
Below are the steps on how to retrieve the proof of payment:
1. Sign in to your Capitec banking app
2. Select Transact > Payments
3. Go to and select your Luno Beneficiary
4. Select Payment History
5. Select the relevant payment
6. Select Resend Notification > Via email
7. Enter your own email > Notify
Kind regards
DStv Help team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per our telephonic conversation, my email address is ***, please forward me the proof of payment.
Below are the steps on how to retrieve the proof of payment:
1. Sign in to your Capitec banking app
2. Select Transact > Payments
3. Go to and select your Luno Beneficiary
4. Select Payment History
5. Select the relevant payment
6. Select Resend Notification > Via email
7. Enter your own email > Notify
Kind regards
DStv Help team
Best regards,