LA
Leanne A
1 reviews | Active since Apr 2021
23 Aug 2021, 19:07
DSTV’s bad customer service
We have once again had the worst customer service experience that Dstv has to offer. They can’t or won’t clear our 143 and e-16 error codes and was twice hung up on rather than trying to help and once transferred to another agent simply because the agent did not want to talk anymore. And then put on hold for close to 10 minutes, assuming that the latest agent also did not feel like talking anymore. Forced to hang up, and concede defeat with another call centre experience leaving us with a sour taste on our mouth. Off course it goes without saying the problem is nowhere near solved, and the two hours spent on the phone tonight to no avail. Time to cancel the subscription, I think.
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Replies (1)DStv (MultiChoice)'s replyOfficial
23 Aug 2021, 22:00 Hi Leanne Annandale ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Aug 2021, 22:00
Official
Hi Leanne Annandale ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
