DSTV's appalling service

On 20 June 2020, I spent well over an hour an 15 minutes combined, speaking to 2 Multichoice agents, in an effort to have my Catch Up service and channel 901 service restored, as both had not been working since last week. The first agent asked me to reboot my Explora decoder several times and restore it to default settings. After I had done this, however, the decoder would not scan. I spent almost 53 minutes on the phone with this agent - until she put me on hold, disappeared and ultimately - hanged up on me. The second agent did exactly the same thing - she put me on hold and disappeared to. Now, I have no access to DSTV. Naturally, I am disappointed. Be that as it may - I do have options outside of DSTV - more service orientated, efficient and money conscious options. All I ask for is refund and cancellation of my DSTV subscription - as I had been paid up until the 15th I believe. My phone number is ***. Thank you.