CR
Christopher R

1 reviews | Active since Oct 2012

22 Aug 2018, 14:32

DSTV/Payu. From pillar to post.

I like a good son, offered to pay for my fathers DSTV subscription because he likes the sports channel but he is having financial troubles. I set up a debit order and thought it was all done. I then found the debit order wasn't linked to the account. In fact they have no idea it even exists. I then ended up paying for it from my FNB account.

Fast forward to the end of the first month and low and behold they debit my account. Same happened again last month. I've contacted them and nope they don't know anything about the debit order, contact Payu. Payu says they can't do anything because DSTV has to cancel the debit order.

Well ain't I just **********

I'm going to have to cancel my card and get a new one due to a massive billion dollar company not being able to do anything.

DSTV inquiry number: 25726

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2018, 10:19
Official

Dear Christopher

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team