DSTV….PATHETIC…!

Dear DSTV, While you have received so many bad reviews I have continued to support your service. However, I too am losing faith in you. I am disappointed that over the years I am constantly having to replace my decoder. The latest explora ultra has now lasted just over a year and is now beginning to give hard drive problems. I have taken it to your agency outlet and had it reformatted and now just a few weeks later I am having the same error message. This leads me to believe that I will probably have to replace my decoder. This is becoming unacceptable as I have had to this so many times over the years. What makes matters worse, whilst I do have smart tv’s I cannot use the streaming service to my benefit as I can only stream one device while I have extra view decoders. I do not care that you have an extended warranty or insurance on your decoders as I feel that in general, these decoders should last longer. I am hoping you a have a solution for me as a valued customer as I cannot see myself replacing decoders forever and I am seriously considering cancelling my premium subscription and moving over to a cheaper IPTV based service. Please advise if you have any options available as I am currently paying premium subscription but cannot access all the functions of my decoder. I had sent this same message on your Facebook support portal. Consultants gave me troubleshooting instruction, after instruction, which I followed for days, literally. In the end, I am worse off. Now none of the tv’s can work, the extra view tv’s also. I am assuming that in a desperate and final attempt for them to help me they advised me to reset to default factory settings which reset all my decoders. I am now being told that I need a technician out! I am not prepared to pay for a technician to come out to fix a problem caused by DStv consultants as the problem was only my my primary decoder initially.

This is totally unacceptable. I am seriously considering cancelling my premium subscription completely and moving on from DSTV.

If I could rate you ‘-100’…I would!

Regards, a very very disappointed customer…