DSTVNow useless when DSTV can say whats going on

I am unable to match my profile with my smartcard number as the smartcard number is allread connected to another profile. This is even if I when I have been the only owner of that smartcard. Then you contact DSTV to find out whats going on and tehy tell you this will be sorted in 1hour to 24hours. YOu contact them then 32h later and get the same answer. Then you contact them 24 hours later still the same answer. Im geussing DSTV doesnt mind loosing another 100000 subscribers a year to Netflix, amazon ect. Also since this all goes to their techs im geussing with all the subscribers they lost and the billions they pay the naspers directors they can only afford one so he will take about 2 years to resolve a issue.