#DSTVMUSTFALL - South Africans are Gatvol for DSTV's bad service.

After loading a complaint on Hello Peter due to the pathetic service received from DSTV Multichoice. I received a call apologizing and promising my refund, because I have been trying since August to do a downgrade. This is the response I received and a call from a lady promising that my refund will be in my account within 3 working days.

Hi ****emah S,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

As advised on our telephone discussion, we have downgraded to DStv Family package. The refund of R2160 will be sent to your account in 3 working days.

We sincerely apologise for the inconvenience caused. Kind regards DStv: Hello Peter Team

The 3 working day was on the 4th Dec 2020. On the 7th I responded on my post response received to bring it to their attention that I still have not received my refund. ABSOLUTELY NOT RESPONSE BY THE WAY. Today is the 9th Dec 2020 so I decided to call in again as I still have not received my refund. I spoke to an Mafulatsha Makoena, who reports to Donanld Ledwaba, who inturns report to Anele Mtiki. He was extremely arrogant, speaking over me, telling me I am speaking over him and telling me he doesn't have a transfer button to transfer me to the complaints department. He will have to escalate for someone to call me. TO YET AGAIN DELAY THE PROCESS. He then told me we would be wasting each others time going back and forth as he does not have a transfer button as I insisted the call to be transferred to the complaints department. He told me he cannot give me what I want as he doesn't have a transfer button. Am I ever going to have any luck with DSTV and their putrate service. He told me that the he can see the credit but it hasn't been authorized after this lady **** on Hello Peter stating that the refund will be in my account by the 4th.

I am really annoyed and very frustrated with this service provider. I think we as South African should boycott DSTV MULTICHOICE. #DSTVMUSTFALL I want my refund today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!