1 reviews | Active since Dec 2017
I pay my DSTV premium diligently every month and use their USSD / sms to get my due amount. My services are now disconnected. I spent my whole late afternoon holding on - with calls averaging an hour. I dealt with Charlotte, and the rest of the service teams, who have the pleasure of dragging a conversation and holding their premium customer for hours with zero outcome. I did not skip a month, all i asked was a payment date change - now i am sitting with a service suspended after according to the amount reflected on their USSD - i paid as such. The trick is to waste your time by sending you back and forth and keeping you on hold until the line cuts. I have never seen a service provider who lacks courtesy to their premium customers like DSTV. If there is anyone out there experiencing the same, please advice what other service providers can give us our money's worth. I am over and gatvol with Dstv shenanigans. Now i am being told i must pay over a thousand rand, after paying on 17 Feb, it's not even 30days after the last payment - and going back ,i have no bill missed - so DSTV, you either tell me what i am paying for and reconnect or you continue to loose your high value customer. I don't get paid twice in one month, and i an not going to be bul**** into paying multiple amounts in one month. #DSTVMUSTFALL. YOU ARE DISLOYAL TO YOUR PRIME CUSTOMERS. Service me correctly/ loose me as a customer!! Ref SMS: DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R1076.45 using ref no. ***3 or click payat.io/dstv/***3
Best regards,
Best regards,
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