DSTVMustFALL.

I upgraded to a different package via the whats app option. Normally when i upgraded I would pay the pro rata amount within 48 hours, however the whatsapp msg stated should I not pay this amount now, it will be added to my next bill. Needless to say. after 48 hours the services was suspended because i did not pay the upgrade fee within 48 hours because the whatsapp notification received said it will be added to my next bill. I spent R 61 sunday evening trying to explain this to the *********** staff.. event Team Leaders. I was told, its a new call centre that opened on PE and they not aware of the process. I sent my screenshot of the message I received to *** the 22nd June 19 and I received no feedback at all. Feeling sorry for my kids because they nagging to get the cartoon channels up. I am back phoning them waiting more airtime. its no 18.03 min. What do i need to do to get service from the NUMNUTS. I even asked them to do an internal upgrade via whatsapp to verify what i am saying. apparently it cant be done. I want my reconnection fee reversed and compensated for the days i have been disconnected and compensated for my airtime used and flippen time i could have been doing something other than wait. Its 23.04 min now and waiting for the manager to get back to me....