DSTV/MULTICHOICE...****S AND A BIG DISGRACE. THE WORST CUSTOMER SERVICE AND THE STOLE 736GB OF MY DATA THAT I PAID FOR

Multichoice/DSTV has the worst customer service I have ever experienced! I have been their customer for 13 years. The staff do not even the products and give wrong information. I have a 24 month contract for my compact and data combined. I have had this for the past 14 months and supposed to pay a fixed rate. Yesterday I got a message with a higher amount. I called Multichoice and had to spend R280.00 on airtime because each person gave me different information. When I asked for a breakdown I was given the wrong information and queried it. I was charged for pro rata data that I was not even given for October of which I informed the 3rd person I spoke to was Thobile and after a very long time she said they were wrong, bear in mind she is the 3rd person. I had 736GB of data that DSTV stole from me even though I paid for it as we pay upfront. The person I spoke to yesterday before Thobile with the reference number ***5-i844 told me that I had to pay R775.12 to cancel my contract and the router will be mine and my data of 736GB will be on the card until it expires in December as the data rolls over. There were two calls with Thobile Sithole of which I didn't get the reference number because my airtime finished. I told her I want to cancel it because of all the stress Multichoice is putting me though. I had 736GB of data left. She told me that my data of 736GB expires on the 04 December 2023 and that it will remain on the card because I already paid for it. I asked her numerous time of which can be heard on the voice recording. She also told me that after the data finished I can call them again and pay R7.50 per GB on prepaid. I went ahead and paid the R775.12 and called them again. This is when I spoke to Thobile. I explained everything to her about what I was told to do in the previous call and that she should check the notes. Instead she told me a whole different story. At this point I was very angry and told her that the staff is *********** as 3 people in 1 day told me 3 different stories. She then said to me that my data of 736GB of which I already paid for will be cancelled. I explained to her that it cannot be right because the person before her told me it will only expire in December and will remain on my card until. She told me that I was not told the right thing. I told her that everyone I speak to tells me something different and I paid based on that. She then told me I will not be able to use the router because it is locked to Multichoice so I asked her why do I have to pay up the router then if I cannot use it. I said they should collect it of which she said they cannot. What is the point of paying for it when I cannot load my own data on it or use another card. I told her that is *****. I am being forced to pay for something I will never use again and they took 736GB of my data that I paid for without refunding me. Multichoice/DSTV are *******. Their customer service and staff knowledge is pathetic. It is truly the worst. My R280.00 airtime finished and I BEGGED her to call me back but she never did. I loaded another R20.00 airtime and she was the one (Thobile) that actually answered. I Immediately asked her why she didn't call me back and she gave me excuses. I have had DSTV for 13 years and this is what they did to me! I have lost money and had to pay so much airtime and sorry is not good enough at this point!