AM
Ayanda M
1 reviews | Active since Oct 2019
10 Aug 2020, 13:02
DSTV/MULTICHOICE/ISON???
I am beyond the word upset about the type of service i always recieve from Dstv durban call centre which is a contractor called ISON..These people have absolutely no regard towards clients, no answers and are rude...i did my research and later found that the reason behind it is these people are under paid and also Matric is not a requirement...this anger comes from a lady i spoke to this morning being Nosihle Mthembu...DSTV please address this because it is your name in the fore front
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Aug 2020, 14:22Hi Ayanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2020, 14:22
Official
Hi Ayanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Aug 2020, 17:07Hi Ayanda M,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have listened to the call that you have made and we have escalated the matter.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have listened to the call that you have made and we have escalated the matter.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2020, 17:07
Official
Hi Ayanda M,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have listened to the call that you have made and we have escalated the matter.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, we have listened to the call that you have made and we have escalated the matter.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kind regards,
DStv: Hello Peter Team
Best regards,