DSTV/Multichoice - You can't complain about their service AS THEY DONT HAVE ANY

Wow, Wow, Wow, Wow......one would think that DSTV/Multichoice would have a better client retention policy compared to the non existing one they currently following. No wonder DSTV/Multichoice is losing ground against streaming services. I'm typing up this complaint in a last ditch effort from me as a consumer to try and retain my DSTV services.

Call Centre number states that they have system issues and can't assist you telephonically.

I spoke to a DSTV agent a week ago via Web Chat and requested the following having moved into a newly built house:

1) Sign a new R719 pricelock package 2) Sign a new R149 decoder & new dish installation package 3) Include the R110 Extraview charge to have 2 decoders on a dish

It's been almost 7 days since that online interaction/request and have not heard anything from DSTV neither have I been provided a tracking number in respect of this online web chat request.