DSTV/Multichoice - what a bunch of *****s

Please see below e-mail trail for context. DSTV - you are a bunch of *****s. I wonder how many people have similar problems. Maybe I'm just special...

I cancelled my DSTV in 2018 - now my account keeps being debited with random amounts by DSTV. My bank (***** division) have explained to me how DSTV are de*****ing people and are able to keep doing it. The email content below is self explanatory. For best results read from the bottom up from now...

Dear Sellina,

May I urgently have a response to the below please. To date I have not received any feebback.

I furthermore note that the amount debited and the amount credited are not the same. Per your email excerpt quoted below:

‘Please note that our records indicate that the account was automatically reconnected, therefore we have reversed all the incorrect charges and processed a refund of R650.10 back to you.’

there is now a R 39 difference between what was erroneously debited from my account (R689) and now after my insistence refunded to me.

I really do not need this – please make work of this today still as I am lodging a formal complaint with multichoice and the Office of the Consumer Protector by tomorrow.

Regards, Myname

From: Myname Sent: 04 September 2020 10:48 AM To: 'Dstvhelp' <***> Cc: '***' <***> Subject: RE: [EXTERNAL] FW: Myname DSTV account

Dear Sellina,

Thank you for your courteous message below.

It is however my desire and my right to request from your organization and receive such in writing, the following: • Confirmation that my contact details will be removed from the database in accordance with the rights afforded to me by section 99(1) of the POPI Act, Act Number 4 of 2013 (in force from 01 July 2020) • Specific confirmation, as all the payment systems are automated, that my account will not be debited again with a different amount or reference number in the context I have clearly explained below. So, for the avoidance of doubt, I want nothing further to do with DSTV or multichoice ever again. Please ensure my details are removed from the database and ensure my account is never debited again for a thing or service I have not requested nor received.

I again confirm that my account was closed in June 2018 already, I now need your organization to stop being ********* hiding behind an ‘automated system’ that debits money from my account or ‘automatically reconnects’ my account without my knowledge or my permission to do so.

I furthermore reiterate that it is completely pointless for you to direct me to one of your self-help platforms as what I am asking is not to talk to the AI robot or machine, as the software is not equipped to do what I am asking. The system is specifically designed to limit human interaction which your organization has done a stellar job with. I want your organization to tell the machine what to do and that is stop taking my money *******ly and remove my details from its database.

Regards, Myname

From: Dstvhelp <***> Sent: 03 September 2020 04:31 PM To: myname Subject: Re: [EXTERNAL] FW: Myname DSTV account

ENQUIRY REFERENCE NUMBER : ***0 Dear DStv customer,

Thank you for taking the time to contact us.

Please accept our sincerest apologies in this regard.

Please note that our records indicate that the account was automatically reconnected, therefore we have reversed all the incorrect charges and processed a refund of R650.10 back to you.

Again please accept our sincerest apologies in this regard.

Should you require further assistance, you may logon to our website www.dstv.com or what's up number ***

Thank you for your valued support.

Kind regards, Sellina Malinga On Thu, 3 Sep at 11:26 AM , Myname wrote: Please see below correspondence for your information and action please. I have to date not received a response. From: Myname Sent: 01 September 2020 10:12 PM To: Subject: Myname DSTV account Importance: High Dear Karina, As discussed in your office I have cancelled my DSTV account in June 2018 and I have now been charged some two years later for an amount of about R 680.00 I am not sure what this amount is for but I know it was not the monthly debited amount that I paid when I had DSTV. DSTV has also made a commendable effort of not being contactable, AI robots, apps and the like all part of the elaborate self-help service offering is futile I I cannot have a reasonably simple issue resolved without now having to write this. What I need now is for you to please assist me with resolving the issue and escalating it appropriately. Immediately to the regional manager please. Furthermore I have been advised to advise you to note that in accordance with the provisions of the consumer protection act I need to be provided with: • my transaction history and acknowledgement of when I cancelled my account in June 2018 • Written confirmation that I have been removed from the DSTV database • Written confirmation that the debit order reference will not be changed nor will a different amount be debited from my account in future. I will also note at this time that I have been in contact with the local Nedbank and it’s national ***** division that gave me quite a animated and unflattering account of how companies like dstv keep debiting accounts by changing the reference number and amounts just slightly leaving the banks powerless to assist the consumer. I await your urgent feedback please Regards, My name ID bla bla bla cell number bla bla bla ***0:986130