1 reviews | Active since Dec 2020
DSTV(Multichoice) Ultra Explora (Price Lock)
On the 28th of March i went to DSTV offices in Randburg to take them up on the offer for "Price Lock".
I app**** for the offer and was approved on the same day and i was told that they will debit my account every month (3rd) to be precise).
They read all the relevant information i needed regarding the contract and also explained the parts where i needed clarity.
The consultant told me that my Ultra Explora will be delivered within 3 - 7 days max.
After 7days i contacted Dstv offices again and i had to wait for 15 - 30 minutes to get hold of a consultant. Eventually i got hold of one and they checked and told me they will escalate the matter since my decoder was not delivered.
Little did i know that i will be the one pestering them and following up with them regarding the decoder for almost 2months.
I have been transferred form one operator to the next without any success. I have incurred a VERY high telephone bill due to the unsuccessful follow ups.
I have been left in the dark and frustrated. The worst thing of all is that they still continue to debit my account every month without rendering the services or keeping their end of the bargain as per contract.
I am at my wits end....i really do not know anymore what to do because calling them is hopeless they will lie to my face tell me that they will escalate the matter and nothing happens .
There must be some law that prohibits what DSTV is doing to me as a customer.
I have been waiting ever since for the decoder....im not using their services but i am billed on a monthly basis.
I really thought Multichoice had the customer's interest at heart, but that is not the case.
I just need things to be cleared up whether they plan to deliver or they should CANCEL the contract with immediate effect because at the end of the day i do not have or use any of the services they promised.
What makes me even laugh at times is that i do not even get a package /tracking number at all.
I am very disappointed at Multichoice and the service they offer their clients.
I thought they would jump at the opportunity to give basic customer service given the fact that they have so much competition with streaming services being accessible to everyone with international content variety.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I answered your call but it seems like every time i pick up it disconnects from your end.
Kindly also provide me with a number where i can personally call you to avoid any of these disconnections that happen when i answer your call and it only happens with your number all my calls come through successfully.
You can also try contacting me on ***,but i take it the call will still be disconnected as soon as i answer it ,hence why i would also like to have a number i could call or an email address where i can chat with someone.
I answered your call but it seems like every time i pick up it disconnects from your end.
Kindly also provide me with a number where i can personally call you to avoid any of these disconnections that happen when i answer your call and it only happens with your number all my calls come through successfully.
You can also try contacting me on ***,but i take it the call will still be disconnected as soon as i answer it ,hence why i would also like to have a number i could call or an email address where i can chat with someone.
The funny thing is that they still debit my account every month and i DO NOT HAVE THE DECODER NOR THE SERVICES THAT COME ALONG WITH IT.
Is that even legal to do in terms of consumer rights and services.
I really do not know anymore what to do.
I have suffered a lot emotionally and psychologically, the up and downs of this issues has really taken alot from me .
Its been 3 months now and nothing has been done.
The only thing thy do best is to call my number and when i answer they drop the call, i guess that should work in their favour when audits are done as they will say "Here are the records ,we have tried contacting the customer with no success".
I also enquired about cancelling the contract and some consultant told me they will charge me R180 and im confused as to why they would do that, since i do not have the device nor the services and they have been taking my money for 3 months.
I need help dealing with this matter .It's long overdue now.
The funny thing is that they still debit my account every month and i DO NOT HAVE THE DECODER NOR THE SERVICES THAT COME ALONG WITH IT.
Is that even legal to do in terms of consumer rights and services.
I really do not know anymore what to do.
I have suffered a lot emotionally and psychologically, the up and downs of this issues has really taken alot from me .
Its been 3 months now and nothing has been done.
The only thing thy do best is to call my number and when i answer they drop the call, i guess that should work in their favour when audits are done as they will say "Here are the records ,we have tried contacting the customer with no success".
I also enquired about cancelling the contract and some consultant told me they will charge me R180 and im confused as to why they would do that, since i do not have the device nor the services and they have been taking my money for 3 months.
I need help dealing with this matter .It's long overdue now.