DL
David L
1 reviews | Active since Nov 2021
17 Dec 2020, 13:54
DSTV/MULTICHOICE support service is pathetic
Got an email advising of the new rewards benefit. Signed up and received an email confirming same. Tried to see what rewards are available to claim, and couldn't do so: message: you have not opted in to rewards. Tried to join again: wouldn't allow me to do so. Went onto online chat: couldn't resolve. Said would escalate to supervisor and turnaround would be 24 to 48 hours. That was on 5 December. It is now 17 December and I am being met with spontaneous indifference and ineptitude. No feedback. No solution. No rewards. Ignore my requests to update me. I have accepted that I will not be able to enjoy whatever the rewards are.... another good reason to cancel subscription.....
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Replies (1)DL
David L's updateReviewer Update
17 Dec 2020, 16:39The private reply is essentially exactly the same response I have been getting the past two weeks!! " we are attending to it..... feedback will be communicated as soon as possible.... blah blah blah" . Just another fobbing off bog standard couldn't care less attitude...
DL
David L's update17 Dec 2020, 16:39
Reviewer Update
The private reply is essentially exactly the same response I have been getting the past two weeks!! " we are attending to it..... feedback will be communicated as soon as possible.... blah blah blah" . Just another fobbing off bog standard couldn't care less attitude...