DSTV(MULTICHOICE) SUBSCIBER HELP

14/02/2023 Received notification Fee Increase for 2023 from R865.10 to R975.10 (12.7%) 22/03/2023 I queried via email excessive increase and asked for an explanation ref ***3 Reply did not explain this and was just off the shelf marketing response I rated Response with ZERO as query not addresses not expecting any follow up

03/04/2023 I again queried excessive increase and attached news article stating annual increases were in the region of 5% ref ***9 “These are the DStv package increases for 2023 | The Citizen”

I received a call from DSTV/MULTICHOICE consultant When I asked why the call the response was ‘ just to find out how much I enjoyed my viewing etc” I told the representative that all I was interested in was the email I sent querying the price increase She denied having seen the email, then why the call She undertook to escalate the query Half an hour later when I got to my PC I saw an unexplainable email (not much of an escalation): “We have received your email which means your subscription will further increase from R975.10 to R1021.10.” ???????? Priscilla

ONCE AGAIN NO EXPLANATION GIVEN SO BECAUSE I QUERIED THE SUBSCRPTION IT MEANS I GET A FURTHER INCREASE ON TOP OF THE ONE I AM QUERING 23 Feb 2023 R865.10 subscription 23 Mar 2023 R975.10 subscription Now R1021.10

I ALSO RATED RESPONSE ZERO again not expecting any follow up

If this is your customer help it leaves extremely lot to be desired Rating responses obviously ignored "TELL US" what for Worse than bumping one’s head on a brick wall

As a Pensioner A Panelist A Long time subscriber (over 40 years) I would expect much better service I have no alternative but to review my subscription And record my experience on ‘HELLO PETER’ WEB SITE

ENQUIRY REFERENCE NUMBER : ***23/04/30 Thank you for contacting DStv.

Kindly be advised that I have escalated your query to the relevant department and they will be in contact with you.

2023/05/27 NOTHING FURTHER HEARD TO DATE

S H O C K I N G Deserve their drop in subscribers Monopoly on sports broadcasts