DSTV(MultiChoice) sterling service(NOT)More like Pathetic, Worst, Bad customer service😡

I am so disgusted by the pathetic service!!!! I don't think this company understands what proper customer service is. It doesn't exist in their books! I truly feel ****** of my money. After my experience with them changing my compact plus package to premium package with my consent nor the consent of the policy holder (no compliance with the POPIA ACT), I wouldn't recommend this company to anyone! They have made this my problem because am expected to pay for something I never asked for, I specifically told the unqualified customer care agent to not change my package as the channel I was looking for DSTV doesn’t have it. I decided to call the call centre when around the 1st to find out why my premium is R1200, and they insisted on speaking top the policy holder which was not done on the day they say I requested for the package to be changed, which now tells me that anyone can call Multichoice DSTV and make a financial change on my account without my consent or knowledge. Furthermore, when I requested to for the call recording between myself and the agent, where I supposed to have requested for a premium package – I was told to go to a branch by a manager Austin who was on duty on the 07/09/2022 as the agent advised that I need my request for the call recordings to be sent to me. Nozipho Muthwa (who needs proper training too) This clearly didn't solve the problem as they said the best solution is to pay the difference than change back to compact plus, even though I didn’t ask for the change in package. I paid my monthly premium as usual and am not willing to pay for a premium package I can’t afford nor requested for. 😭 . When I asked for email addresses for the manager, supervisor and HOD I was advised that they not allowed to give out the email addresses even if am irate and the Austin the team leader without a surname refused to take the call as I requested to speak to him at one point too. Don’t understand how a team leader doesn’t take escalation to assist agents with irate client. Horrible experience indeed. They don't communicate and when I call the agents hang up the phone on me. Quick to jump to conclusions without even investigating what happened. I won't encourage anyone to consider this company...USELESS I must say! May I have the call recordings as I requested, its within my right to get the call, especially if am disputing a change that was done on a recorded line. They don't even deserve the one star I gave them; they deserve anything beneath 1 star.