DstvMultiChoice service -10 (0 will be a compliment)

This morning, when my DSTV debit order went through, I came to the conclusion - that is the only department of MultiChoice that is functioning well. For almost 2 weeks we are trying to get a new price fixed contract for a new explorer. The last year, we called many times by people who want us to take up a new contract - and now that we want to do it, they don't come to the party. We spent hours and hours on the phone, We even went to a DSTV outlet and ask for help. They have tried without success. One of the last persons we spoke to, promised that we will have it installed before the weekend -it's Friday 8:45. The explorer hasn't been delivered yet. The only thing we can do is wait and wait and wait - for our next debit order which I am sure will be exactly on time.