DSTV(MULTICHOICE) POOR POOR CUSTOMER SERVICE

Extremely poor poor poor customer service, I have relocated to Western Cape, need to go onto app to access the rewards voucher and active it to use for installation on my tv and decoder by DSTV installer, I discovered after several attempts even trying to get a new password and only after phoning in to DSTV customer service, the app was locked as "THEY" thought there was someone trying to *****elently stream on my app, no phone call as one would expect to ask " Hey stupid customer are you aware of someone streaming on your profile, is it you or someone else, no no they just decided to lock a loyal customers app account and after sending an email with proof of ID to unlock as was requested by call centre agent, discover this morning after 20 hours the app is still locked, and still no notification, now I have to wait another 3- 4 hours for app to be unlocked. I was told to get into my car and go to nearest Multichoice shop and ask them to access my rewards voucher. They trust their workers to go into my app, but I, with my own profile owner am not allowed? Since when has DSTV decided that their customers are so unimportant that they do no communicate with them. I am very dissatisfied with DSTV(Multichoice) on the extremely poor service.