DStv/Multichoice - NO wonder customers are leaving!!!

No wonder DStv/Multichoice is losing customers!!

I have been a client for many years now and during 2018 I upgraded again to Premium package on a price lock deal. Last month(September) my debit order was not debited against my bank account, and from about the 25th I started having troubles with my viewing/connectivity. Every time I contacted the customer centre, the consultant told me that they are operating on a new system, and the fault was on their side, and it's a machine generated response....and....and.... I was told I would be double-billed at the beginning of October, with which I did not have a problem. A double-billed debit order was then deducted from my bank account at the beginning of this month, and yesterday morning(8 Oct), when I switched on the television, the dreaded message....your account is in arrears!!! I contacted the customer centre twice yesterday, only to be told....after long waiting periods....that the consultant can see my problem, but cannot fix it and that my problem was escalated to Accounts department, which has a 72hours turnaround time. Again I was told that MY problem was THEIR fault!?! I am very sorry to say that I already started thinking twice about renewing any package deal with DStv/Multichoice??

PS. And who is going to reimburse me for costs incurred to contact them for something that is not my fault??