NM
Nomatolo M

1 reviews | Active since Jul 2020

14 Jul 2020, 12:48

DStv/Multichoice must fall

We should be able to give a zero rating more especially when it comes to Multichoice/DStv. The reason is because. even after you tell them you will write a review on Hello Peter they do not care as this is the norm for them. I have had it with dealing with *********** call centre agents, who both waste your time and money. There is no follow through. Every month I must call and complain to them. I have been paying but they always disconnect the service and I have to call them each time and they reconnect it. It has been an exhausting experience dealing with them. By the way. each month there's a new reason why they have disconnected. This month they have disconnected twice and the second time they told me I owe them money. This business should be closed or taken over by people who will be able to put the subscribers' interests first. They do not deserve to be getting the hard earned money of South Africans.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jul 2020, 13:17
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jul 2020, 15:35
Official
Dear Nomatolo,

Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.  MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. 

We tried getting in touch with you on ***, however to no avail. 

Please expect an email from us to which you can reply with an alternative number for us to contact you on. Should you reply with the number here, it will be encrypted and we will not be able to view it. 

Kind regards,
Dstv: Hello Peter Team 

Best regards,