DSTV/Multichoice level of service is really appalling

I made an EFT payment of R450.00 for my mother dstv account on 27-06-2022 and I forgot to use her customer number as ref number. I have communicated with their agent via the live chats and sent proof of payment, they activate the account only to get disconnected after 2 days and I've done this for like 4 times where send them the proof of payment and via live chat and it works for 2 day and get disconnected. I've even sent and email to *** with the customer number and my moms ID and all I got from was a ref number: ***3 and that's it, I've even called their Call Centre last week Friday(10-06-2022) and they assured me that they have have allocated my unallocated fund to my moms account and she wont get disconnected after 2 days, guess what, on Sunday morning the account got disconnected. Not sure if this is how they threat their customers? even today my moms account is still suspended and yet I made payment, I mean their level of service is really appalling.