Dstv/Multichoice, Let me have a choice because I pay

How on earth does Dstv/Multichoice allow installers with monopolizing behaviour to be associated with them, really boggles my mind. We haven't been able to watch TV for over a month going into the second one because, for some reason, the complex we moved into has its installer. Meaning, you're forced to use their services, whether you like it or not. The sad reality is that the E48-32 error code has nothing to do with the usual issues this code refers to but everything to do with independent installers bullying and trying to control us. Since receiving my Explora Ultra, which is a full package contract that included an installer, and a satellite dish. We only watched for 2-3 days, and to this day, it's the same error. My go-to Dstv installers, whom I used services for more than ten years, tried fixing the error only to lose signal a few hours later and the TV went black with no audio. Unless, Dstv/Multichoice, the Body Corporate, and the Installer are all in cahoots. I should have a choice and not be forced to use it.