DSTV/Multichoice Lack of service

Our family has been loyal customers of Dstv/Mnet since inception in the '80's. On 23Dec24 we visited the dstv/Multichoice centre in N1 City Cape Town. We were serviced by Bongeka and negotiated a 24 month contract which includes a Explora Ultra, installation, etc. At the same time we requested that the contact tel number be changed on the system as that number was no longer operational, and it was confirmed as changed. We were informed that an installer will be arranged for the next day. The next day Bongeka contacted us and we were informed that because of the holiday period they will see if they can arrange the installation for the 27 Dec. That day came and went and nobody contacted us again. After the festive season holidays we have contacted the Dstv centre on a number of occasions with various promises that an installer will contact us shortly for the installation, which til today has not happened. On the 29Jan25 my brother visited the Dstv/Multihoice centre in N1 City again to complain about the absolute lack of service (installation still not done) and the fact that our contact details have not been updated - the response was underwhelming and the position remains unchanged at time of writing this review. In the interim we are performing ito the contract by making the required monthly payment, whilst Dstv is in default, so we are contemplating cancellation because of that. With the threat of newer technologies and entrants into the market one would think that the level of customer service would improve, but sadly it has not. Think twice.....