DSTV/MULTICHOICE HAVE ****** MY MONEY

My rant for the day. My mom passed away on 11/11/2021, I made sure there were funds in her bank account to cover DSTV payments for the end of November and December. I then did the change of ownership and what a mission that was because they kept asking for a letter from the executor, I have told them goodness knows how many times that there is no executor. They finally accepted a signed affidavit that there was no executor and the change of ownership was done. As this took so long I paid January’s subscription via eft from my bank account. At the end of February they debited my account with the amount of R 1 157.16, I am on the compact plus package. The reason for this amount was because it was pro-rata (part of January and February). They then credited the old account with the balance of the subscription ( R500 +) amount that I paid end of January from my bank account. Now they won’t return the money to me. They want a letter from the non-existent executor in order to refund my money. What I find strange is the affidavit was fine to do the transfer because they would be getting money from me but it is not sufficient to return my money. And believe there have been numerous emails and all they keep saying is a letter from the executor