DSTV/Multichoice getting away with ******

I recently paid my monthly subscription on 02 July 2019 which is the normal date I make my payment. On 05 July 2019, multi-choice disconnects my service. I call them, they say I have not paid and they ask for proof of payment. I promptly send the proof and now they refuse to reconnect me saying I must pay a re-connection fee. Now why must I pay a re-connection fee when I had made my payment on time. Whose fault is it that their payment system is broken. Why must I pay for their incompetence. Have grown so big that your arrogance knows no bounds, is it too much to ask for people to apply logic and do the right thing? Customer No - ***0